FAQ's
Find answers to your questions before joining a tour so that you can find out exactly what you want to know. If you have more question please feel free to reach us via contact form.
Credit Cards: Most travel and tour companies accept major credit cards such as Visa, MasterCard, and American Express. You can use your credit card to make payments online or over the phone.
Debit Cards: Debit cards linked to bank accounts may also be accepted as a payment method. Check if your debit card is among the accepted types.
Bank Transfers: Some companies may accept bank transfers for larger transactions, especially for group bookings or custom tour packages.
Online Payment Systems: Payment systems like PayPal, Alipay, and other online payment gateways may be accepted, especially for international bookings.
Cash: In some cases, you may be able to pay in cash if you visit their physical office location. However, this is less common for online or advance bookings.
To determine whether you can receive a refund, you’ll need to consider the specific circumstances, the terms and conditions of your booking, and the policies of the service provider, such as the airline, hotel, or tour operator. Here are some general guidelines:
Cancellation Policies: Many service providers have cancellation policies that specify the conditions under which you can receive a refund. The refund amount and whether a refund is even possible depend on the timing of your cancellation relative to the date of the service. These policies can vary significantly between providers.
Non-Refundable Services: Some services, such as non-refundable flight tickets or hotel reservations, may not be eligible for a refund. These are often offered at a lower cost but come with strict cancellation terms.
Travel Insurance: If you have travel insurance, the coverage provided may determine whether you’re eligible for a refund. Travel insurance can sometimes cover cancellations due to specific unforeseen circumstances, such as medical emergencies or other qualifying events.
Force Majeure and Unforeseen Circumstances: In some cases, if your travel plans are disrupted due to unforeseen circumstances beyond your control (e.g., natural disasters, political unrest, airline strikes), service providers may offer refunds, rebooking, or vouchers. These situations are often covered in their terms and conditions.
Negotiation with the Provider: If your cancellation falls outside the typical refund window or if there are extraordinary circumstances, you can try reaching out to the service provider directly to explain your situation. They may offer flexibility or exceptions on a case-by-case basis.
Booking through a Travel Agency or Third Party: If you made your reservation through a travel agency or a third-party booking website, their policies and procedures may come into play. Contact them for guidance on requesting a refund.
Credit Card Chargeback: If you paid for the service with a credit card, you might be able to initiate a chargeback through your credit card company in cases of disputes or services not rendered.
To navigate the refund process, follow these steps:
Review the terms and conditions of your booking to understand the cancellation and refund policies.
Contact the service provider or the agency through which you made the booking to inquire about refund possibilities.
If you have travel insurance, check your policy to see if it covers your specific situation.
Keep detailed records of all communication, including names of the people you spoke to, dates, and the information they provided.
The United Arab Emirates (UAE) typically does not have specific age restrictions for travel and tours, and tourists of all ages are welcome to visit the country. However, there are a few important considerations to keep in mind:
Visa Requirements: Visitors to the UAE must obtain the appropriate visa or entry permit, depending on their nationality and the purpose of their visit. Visa requirements and processes can vary, so it’s essential to check with the UAE’s official authorities or the UAE embassy or consulate in your home country for the latest visa information. In most cases, children and infants traveling with their parents or legal guardians will also require a visa, even if they are very young.
Age-Appropriate Activities: While there are generally no age restrictions for travel to the UAE, some tours and activities may have age or height restrictions for safety reasons. For example, certain adventure activities or theme park rides may have minimum age or height requirements. Be sure to check the specific requirements for any activities you plan to participate in.
Alcohol and Tobacco Regulations: The legal drinking age for purchasing and consuming alcohol in the UAE is 21 years old. It is essential to be aware of and follow local regulations regarding the sale and consumption of alcohol and tobacco products.
Local Customs and Dress Code: It’s important to be respectful of local customs and cultural norms when it comes to clothing. While there is no specific age restriction, modest clothing is generally recommended for all visitors, regardless of age, especially when visiting religious sites or public places.
Curfew: In some emirates of the UAE, there may be curfew regulations in place for minors. Parents or legal guardians should be aware of and comply with any curfew requirements that may be in effect.
Travelers are encouraged to be well-informed about the specific requirements and regulations that may apply to their visit to the UAE, and to respect local customs and laws. If you have any concerns or questions regarding age restrictions for a particular tour or activity, you can reach out to the tour operator or excursion provider for clarification. Additionally, always carry proper identification for all members of your traveling party, including passports and relevant travel documents.
Whether you have access to Wi-Fi during a tour organized by Excellence Gulf Tourism in Dubai or any other destination depends on the specific tour package, the type of transportation used, and the accommodations provided. Here are some factors to consider:
Tour Package: Different tour packages may offer varying levels of connectivity. Some tours may include Wi-Fi as part of the package, while others may not. It’s essential to review the details of your chosen tour package to determine whether Wi-Fi is included.
Accommodations: If your tour includes hotel stays, many hotels in Dubai offer complimentary Wi-Fi to their guests. However, the quality and coverage of Wi-Fi may vary from one hotel to another. You can inquire about Wi-Fi availability and quality when booking your tour.
Transportation: Wi-Fi availability on transportation, such as tour buses or cruise ships, can also vary. Some may offer Wi-Fi access, while others may not. Inquire about this aspect when booking your tour or check with the tour operator.
Mobile Data: In the event that Wi-Fi is not readily available, you can rely on your mobile data plan. Dubai has good network coverage, and you should be able to access the internet through your mobile device, but be sure to check your data roaming plan or purchase a local SIM card if needed.
Wi-Fi Hotspots: Dubai is known for having numerous public Wi-Fi hotspots in popular areas, including malls, parks, and transportation hubs. You may be able to access free Wi-Fi at these locations during your tour.
Personal Wi-Fi Devices: If having constant internet access is crucial to your travel experience, consider renting a portable Wi-Fi device (also known as a pocket Wi-Fi or Mi-Fi) in advance. These devices allow you to connect multiple devices to the internet, and you can carry them with you throughout your tour.
Excellence Gulf Tourism LLC in Dubai stands out for several reasons that make it an attractive choice for travelers:
Local Expertise: Excellence Gulf Tourism has extensive local knowledge and expertise in Dubai and the broader UAE region. This means they can offer unique and customized travel experiences, taking advantage of their understanding of the local culture, attractions, and logistical aspects.
Wide Range of Services: The company offers a comprehensive range of travel and tour services, including flight bookings, accommodation reservations, tours, transportation services, and more. This one-stop-shop approach makes it convenient for travelers to plan and book their entire trip through a single source.
Personalized Services: Excellence Gulf Tourism is known for its personalized and customer-centric approach. They work closely with customers to understand their preferences and needs, ensuring that the travel experience is tailored to individual requirements.
Quality Assurance: The company is committed to maintaining high standards of quality in the services they provide. This includes partnering with reputable hotels, airlines, and tour operators, ensuring that customers have a comfortable and enjoyable travel experience.
Diverse Tour Packages: Excellence Gulf Tourism offers a wide variety of tour packages, catering to different interests and budgets. Whether you’re interested in cultural experiences, adventure activities, shopping, or simply relaxing by the beach, they have tour options to suit your preferences.
Safety and Security: Dubai is known for its safety, and Excellence Gulf Tourism takes additional measures to ensure the safety and security of their clients. They work with trusted and reliable partners to ensure that all aspects of the trip meet high safety standards.
Transparent Pricing: The company is known for its transparent pricing and clear communication regarding costs and fees associated with their services. This helps travelers make informed decisions and avoid unexpected expenses.
Local Support: Excellence Gulf Tourism provides local support to travelers during their stay in Dubai. This support can be invaluable if travelers encounter any issues or need assistance during their trip.
Efficient Booking Process: The company offers an easy and efficient booking process through its website and customer service channels. This makes it convenient for travelers to plan and book their trips, even from the comfort of their homes.
Positive Customer Reviews: You can often gauge the quality of a travel company by looking at customer reviews and ratings. Positive feedback and testimonials from previous customers are indicative of a company’s reputation and service quality.